Please note that our HQ and Lab will be closed on Monday 25th August for the bank holiday. During this time, orders will not shipped and phone lines will be unavailable.

If returning a test sample, please make sure it doesn’t arrive over the weekend or on Monday 25th August, as they will arrive during the closure and may be rejected.

Thank you for your understanding.

Help Centre


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Why is the Urinary EcologiX not recommended for males*?

During the development of the Urinary EcologiX test, we found that urine samples from male* volunteers typically had very low microbial load. This means that it is more difficult to accurately measure the microbiota in these samples. The panel of microbial targets that we detect was also selected based on research into the female urinary microbiota, and therefore may be less relevant to male* patients.

*assigned male at birth “


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