+44 (0)333 241 2997

If you have any questions or need help with your account, please call our customer service team.

Mon-Fri 9am-5pm

Private Medical Insurance

Our microbiome diagnostics and screening tests are now available through WPA healthcare and Allianz Care private medical insurers.⁠ If you/your clients are registered with these providers we welcome you to enquire with them about how to best access our tests for your individual requirements and look forward to working with you in exploring your microbial self.



Therapeutics Stockists


Healthcare provider-only:
The Natural Dispensary
amrita nutrition
Proactive Dispensary
Your Health Basket

Non-Healthcare provider:
Planet Organic
Supplement Hub


Healthcare provider-only:
Pure and Natural Supplies
amrita nutrition

Non-Healthcare provider:
Supplement Hub

Customer Service

Delivery & Returns

Orders received by 13:00 will be dispatched the same day.
All prices quoted include VAT.
Your debit/credit card will be debited within 12 hours of placing your order with us unless other arrangements have been made between the customer and Invivo.

Shipping Test Kits

UK: Free of Charge .   There is an option to use a tracked service which is £9.95
For the rest of the world we will send the test kits out with Royal Mail Free of Charge 

Shipping Therapeutics (UK)

Basket > £100: free with Royal Mail 48 hour courier service. 
Basket < £100: 1st Class £3.95 
Next Day Anytime Delivery Service: £9.95 

Shipping Therapeutics (Europe & Rest of the World)

As the UK is no longer in the EU we no longer ship to EU countries. 

For the Rest of the World, you will be charged £14.95 shipping and you will be subject to local taxes and duties, which will be payable upon arrival. These rates are dictated by each country so will vary. 

Returns and Refunds
Returns are only accepted if the goods are damaged on delivery, allergic reactions or a mistake on our part and in which case, we will offer a full refund by the same means that the payment was made to us.

Please get in touch with our Customer Service team immediately.

A 15% restocking fee will be applied after 14 days.


Laboratory Diagnostics

We are committed to making the whole process, from buying to receiving the results, quick, easy, and seamless.

UK Patients

All of our test packs come with everything needed to collect the sample simply and safely. For UK customers sending any sample type back to Invivo for processing, please use the unpaid return envelope that is provided. We recommend Royal Mail Guaranteed next-day delivery service. This is payable by the customer.

Rest of the World

Test kits being completed outside of the UK will need to be paid for at the time of ordering and samples returned directly to the lab. The cost and arranging of shipping completed test kits direct to the laboratory is the customers’ responsibility. 

Contact Us
If you have any other technical lab questions or sample collection queries, you can phone us on 0333 241 2997. Our phones are manned from 9.00am to 5pm. Monday to Friday. We answer emails as quickly as we can.


Invivo Technical Support

Do you have a question about any of our products or services?

Are you unsure which tests and products would be best for your patient and their symptoms?

Would you like a second opinion on test results, or is it the first time you have run a particular test and want some advice on interpreting the results?

Any question or query, however big or small, our qualified support team are here to help.

Just pop us an email and we’ll be in touch as soon as we can.


Complaints Procedure

If you have a complaint or concern about the service that you have received from Invivo Clinical Ltd. please let us know.

How to complain