Please note that our HQ and Lab will be closed from April 18th to April 21st for the Easter bank holiday. During this time, orders will not shipped and phone lines will be unavailable.
Any orders placed before 1pm on Thursday 17th April will be processed as normal, and any orders placed after will be shipped starting on Tuesday 22nd April.
If returning test samples, please do not ship them from Tuesday 15th April to Monday 21st April, as they will arrive during the closure and may be rejected.
Thank you for your understanding.
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Is the return bag included in my test kit prepaid?
No, the return bag included in your test kit is not prepaid. You will need to organise the return of your completed test kit to us. If you are situated within the UK we recommend taking it to your local post office and sending it back to us using the next-day guaranteed service.
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