Please note that our HQ and Lab will be closed on Monday 25th August for the bank holiday. During this time, orders will not shipped and phone lines will be unavailable.
If returning a test sample, please make sure it doesn’t arrive over the weekend or on Monday 25th August, as they will arrive during the closure and may be rejected.
Thank you for your understanding.
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Is the return bag included in my test kit prepaid?
No, the return bag included in your test kit is not prepaid. You will need to organise the return of your completed test kit to us. If you are situated within the UK we recommend taking it to your local post office and sending it back to us using the next-day guaranteed service.
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