Please note that our HQ and Lab will be closed from April 18th to April 21st for the Easter bank holiday. During this time, orders will not shipped and phone lines will be unavailable.
Any orders placed before 1pm on Thursday 17th April will be processed as normal, and any orders placed after will be shipped starting on Tuesday 22nd April.
If returning test samples, please do not ship them from Tuesday 15th April to Monday 21st April, as they will arrive during the closure and may be rejected.
Thank you for your understanding.
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I have an E-ring, (Estring) can I still perform the Vaginal EcologiX test?
The Vaginal EcologiX uses a self-swab, so please ensure it is not not uncomfortable when undertaking collecting the Vaginal EcologiX samples.
The oestrogen in the Estring will provide a favourable environment for the microbiome. Please inform your healthcare provider about your Estring so they can interpret the results with that in mind. We do not ask you to remove the Estring to test.