Please note that our HQ and Lab will be closed on Monday 26th May for the bank holiday. During this time, orders will not shipped and phone lines will be unavailable.
If returning a test sample, please make sure it doesn’t arrive over the weekend or on Monday 26th May, as they will arrive during the closure and may be rejected.
Thank you for your understanding.
Help Centre
Categories
How do I return my test kit to you?
If you are sending your test kit back to us from the UK:
The responsibility of returning your test kit to us lies with you. Your completed test kit needs to be sent back to us within 7 days of collecting your sample. Because of this, we suggest booking a Royal Mail Next Day Guaranteed service using your nearest post office. Alternatively, you can use a courier.
If you are sending your test kit back to us from outside of the UK: