Please note, on Thursday 27th June, our warehouse will be closed and will not be processing any orders. Any orders placed before 1pm on Wednesday will be processed and sent as normal. Any orders placed after 1pm on Wednesday will be processed and dispatched on Friday 28th June. Thank you.

Help Centre


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How do I return my test kit to you?

If you are sending your test kit back to us from the UK:

The responsibility of returning your test kit to us lies with you. Your completed test kit needs to be sent back to us within 7 days of collecting your sample. Because of this, we suggest booking a Royal Mail Next Day Guaranteed service using your nearest post office. Alternatively, you can use a courier.

If you are sending your test kit back to us from outside of the UK:

The responsibility of returning your test kit to us lies with you. We recommend returning your completed test kit back to us using a trusted courier who can ship a UN3373 Human sample back to the UK within 7 days.

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Can't find what you're looking for? Send us an email at cegsupport@invivo.odoo.com