Help Centre


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How do I return my test kit to you?

If you are sending your test kit back to us from the UK:

The responsibility of returning your test kit to us lies with you. Your completed test kit needs to be sent back to us within 7 days of collecting your sample. Because of this, we suggest booking a Royal Mail Next Day Guaranteed service using your nearest post office. Alternatively, you can use a courier.

If you are sending your test kit back to us from outside of the UK:

The responsibility of returning your test kit to us lies with you. We recommend returning your completed test kit back to us using a trusted courier who can ship a UN3373 Human sample back to the UK within 7 days.

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Can't find what you're looking for? Send us an email at cegsupport@invivo.odoo.com