Please note that our HQ and Lab will be closed from April 18th to April 21st for the Easter bank holiday. During this time, orders will not shipped and phone lines will be unavailable.
Any orders placed before 1pm on Thursday 17th April will be processed as normal, and any orders placed after will be shipped starting on Tuesday 22nd April.
If returning test samples, please do not ship them from Tuesday 15th April to Monday 21st April, as they will arrive during the closure and may be rejected.
Thank you for your understanding.
Help Centre
If you have a specific question, then please use the search input below or browse help centre categories to find an answer to your question.
Categories
If you have a specific question, then please use the search input below or browse help centre categories to find an answer to your question.
Testing
GI EcologiX
- Can the GI EcologiX samples be collected during pregnancy?
- Is the FIT test in the GI EcologiX the same as the one provided by an NHS GP?
- Is the calprotectin test in the GI EcologiX the same as the one from an NHS GP?
- Can a GI EcologiX sample be collected using a liquid Glycerin Suppository?
- Does the GI EcologiX test for Beta-glucuronidase?
- Does the GI EcologiX test for short chain fatty acids?
- Does the GI EcologiX test for faecal fat?
- I am beginning Chemotherapy. Do I need to wait until the GI EcologiX sample is collected?
- Can the GI EcologiX test detect worms?
- Can a GI EcologiX sample be collected from a nappy?
- Can I collect a GI EcologiX sample if constipated?
- Should I freeze my GI EcologiX sample before sending it?
- Can I collect a GI EcologiX stool sample whilst menstruating?
- Can the GI EcologiX samples be taken after a colonoscopy?
- Can Gi EcologiX samples be collected from a colostomy bag?
- Should I stop digestive enzymes before taking the GI EcologiX test?
- Should I stop taking prebiotics before taking the GI EcologiX test?
- Does garlic affect the GI EcologiX test?
- Can I take antibiotics, antimicrobials, steroids or aspirin when doing the GI EcologiX test?
- Do I need to stop supplements before taking the GI EcologiX test?
- What is the minimum age for the GI EcologiX Test?
- How long is the GI EcologiX sample stable for?
Oral EcologiX
- I have just had a tooth removed, can I do the Oral EcologiX test?
- When is the best time to collect the Oral EcologiX sample?
- Can I take antibiotics, antimicrobials, steroids or aspirin when collecting an Oral EcologiX sample?
- What is the minimum age for the Oral EcologiX test?
- How long is the Oral EcologiX sample stable for?
Urinary EcologiX
- Why is the Urinary EcologiX not recommended for males*?
- How should I dispose of the Peezy device?
- Why is the Peezy device necessary for the Urinary EcologiX test?
- I have Vaginal and Urinary EcologiX tests to undertake, which one should I do first?
- I am taking probiotics, can I still do the Urinary EcologiX test?
- I am currently taking antibiotics; can I still take do the Urinary EcologiX test?
- My Urinary EcologiX sample did not reach the fill line, what should I do?
Vaginal EcologiX
- I have Vaginal and Urinary EcologiX tests to undertake, which one should I do first?
- Can I do the Vaginal EcologiX during pregnancy?
- What is the minumum age for the Vaginal EcologiX test?
- How long is the Vaginal EcologiX sample stable for?
- Can I take antibiotics, antimicrobials, steroids or aspirin while doing the Vaginal EcologiX test?
- How will I know if the Vaginal EcologiX test kit has expired?
- Can I use a different pH strip for the Vaginal EcologiX test?
- Do I have to wait any time after intercourse to take the Vaginal EcologiX test?
- I have an E-ring, (Estring) can I still perform the Vaginal EcologiX test?
- Do I have to stop oral oestrogens or HRT before the Vaginal EcologiX test?
- Will oestrogen vaginal cream impact Vaginal EcologiX results?
- Can I collect a Vaginal EcologiX sample while on my period?
- When is the best time to collect a Vaginal EcologiX sample?
Categories
Can't find what you're looking for? Send us an email at cegsupport@invivo.odoo.com