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Most Popular Questions

How do I return my test kit to you?

If you are sending your test kit back to us from the UK:

The responsibility of returning your test kit to us lies with you. Your completed test kit needs to be sent back to us within 7 days of collecting your sample. Because of this, we suggest booking a Royal Mail Next Day Guaranteed service using your nearest post office. Alternatively, you can use a courier.

If you are sending your test kit back to us from outside of the UK:

The responsibility of returning your test kit to us lies with you. We recommend returning your completed test kit back to us using a trusted courier who can ship a UN3373 Human sample back to the UK within 7 days.

Can I collect a Vaginal EcologiX sample while on my period?

No, a Vaginal EcologiX sample must not be collected while menstruating. The sample will be rejected if it is contaminated with blood.

Can I take antibiotics, antimicrobials, steroids or aspirin when doing the GI EcologiX test?

Invivo do not ask clients to stop medications that are prescribed by a medical professional. However if it is short term medication in which there is a natural end, waiting 2 weeks after a course of medication is advised.

Can the GI EcologiX samples be collected during pregnancy?

Yes, the GI EcologiX samples can be collected during pregnancy.

How soon can I expect to receive my order?

We send our test kits out with free shipping using the Royal Mail 1stclass service (approx 1-3 days) as standard. You can also choose to use next working day delivery for £8.29.
For our supplements, you can either choose the next working day for £9.95 or  the Royal Mail 1stclass (approx 1-3 days) service for £3.95