Our Guarantee

Inspring confidence

100% Money-Back Guarantee

We hope to inspire confidence in the clinical applicability of the EcologiXTM profiles, so we have introduced a 100% money-back guarantee. To qualify, the profile must be run and the results must be discussed with one of our Clinical Education team on a support call, which can be booked from your account dashboard. If you feel like you haven’t gained any clinical value from the results, you are welcome to request a refund.

Terms & Conditions
  • Only applicable on the first order of any EcologiX profile (GI, Oral, Vaginal)
  • 1 refund per EcologiX profile, per clinician
  • A refund will only be considered if a support call with one of our Clinical Education team has happened (these can be booked via your account dashboard)
  • Refund request must be made within 30 days of your results being uploaded on to your portal
  • Request must be made via email to: orders@invivohealthcare.com quoting the unique portal ID of the test result
  • The refund is pending a telephone call with one of the Clinical Education team to ascertain why it did not meet your expectations
  • The refund is only applicable for tests paid for by the clinician
  • The refund will be processed within 7 working days from the date it was agreed via telephone and will be made to the original payment account